Brickwork Setup and Support

    Learn how to set up and customize Brickwork.

    Brickwork User Guide

    How to Use Brickwork

    Integrate Online Forms with Brickwork

    Refund an iATS Transaction
    wide-image.jpg

    Full Credit Card Refunds can be processed via the iATS Transaction record, however at this time partial Credit Card refunds or ACH/EFT Refunds can only be processed via the iATS Portal www.iatspayments.com, or www.uk.iatspayments.com for our international clients. These refunds will not be reflected automatically within Salesforce.

    1. Locate the iATS Transaction record that needs to be refunded.
    2. Click the “Refund” button.

    BW 2

    3. Confirm the amount that will be refunded and click “Process refund”.
    4. Review the results, and close the dialogue box. If rejected, you can review the list of reject reasons on the Getting Started Brickwork page. If approved, the status of the iATS Transaction has been changed from “Approved” to “Refunded”.

     
    Do you need assistance with your account? As part of the iATS family, you have a team to help.
    Contact us
    Copyright © 2024 iATS, LLC. All rights reserved. iATS, LLC is a registered ISO of Wells Fargo Bank, N.A., Concord, CA, First Data Europe Limited (trading as First Data Merchant Solutions), Chase Paymentech Solutions and Fifth Third Bank, National Association, Cincinnati, OH. iATS, LLC is an agent of First Data Europe Limited.