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Credit Card Reject Codes - North America

Reject Codes
This section provides information on reject codes for credit cards, ACH and Direct Debit.

* Attention Developers: 
Reject codes are always returned with the same format from our API integrations.  The format is “REJECT: #” where # is the reject code and there is a space after the colon.  


CREDIT CARD REJECT CODES - NORTH AMERICA

Reject/Return Code

Reason

REJ:1

Agent code has not been set up on the authorization system. Please call iATS at 1-888-955-5455.

REJ:2

Unable to process transaction. Verify and re-enter credit card information.

REJ:3

Invalid Customer Code.

REJ:4

Incorrect expiration date.

REJ:5

Invalid transaction. Verify and re-enter credit card information.

REJ:6

Please have cardholder call the number on the back of the card.

REJ:7

Lost or stolen card.

REJ:8

Invalid card status.

REJ:9

Restricted card status. Usually on corporate cards restricted to specific sales.

REJ:10

Error. Please verify and re-enter credit card information.

REJ:11

General decline code. Please have client call the number on the back of credit card

REJ:12

Incorrect CVV2 or Expiry date

REJ:14

The card is over the limit.

REJ:15

General decline code. Please have client call the number on the back of credit card

REJ:16

Invalid charge card number. Verify and re-enter credit card information.

REJ:17

Unable to authorize transaction. Authorizer needs more information for approval.

REJ:18

Card not supported by institution.

REJ:19

Incorrect CVV2 security code

REJ:22

Bank timeout. Bank lines may be down or busy. Re-try transaction later.

REJ:23

System error. Re-try transaction later.

REJ:24

Charge card expired.

REJ:25

Capture card. Reported lost or stolen.

REJ:26

Invalid transaction, invalid expiry date. Please confirm and retry transaction.

REJ:27

Please have cardholder call the number of the back of credit card.

REJ:32

Invalid Credit Card Number

REJ:39

Contact iATS at 1-888-955-5455.

REJ:40

Invalid cc number. Card not supported by IATS.

REJ:41

Invalid Expiry date.

REJ:42

CVV2 required.

REJ:43

Contact iATS at 1-888-955-5455.

REJ:100

DO NOT REPROCESS. Call iATS at 1-888-955-5455.

TIMEOUT

The system has not responded in the time allotted. Call iATS at 1-888-955-5455.


IMPORTANT NOTE
 - For Reject Codes 45 to 53, please reach out to our dedicated Customer Care team at iatscs@iatspayments.com for more information. 

 

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