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Reject Codes
This section provides information on reject codes for credit cards, ACH and Direct Debit.
* Attention Developers: Reject codes are always returned with the same format from our API integrations. The format is “REJECT: #” where # is the reject code and there is a space after the colon.
CREDIT CARD REJECT CODES - NORTH AMERICA
Reject/Return Code |
Reason |
REJ:1 |
Agent code has not been set up on the authorization system. Please call iATS at 1-888-955-5455. |
REJ:2 |
Unable to process transaction. Verify and re-enter credit card information. |
REJ:3 |
Invalid Customer Code. |
REJ:4 |
Incorrect expiration date. |
REJ:5 |
Invalid transaction. Verify and re-enter credit card information. |
REJ:6 |
Please have cardholder call the number on the back of the card. |
REJ:7 |
Lost or stolen card. |
REJ:8 |
Invalid card status. |
REJ:9 |
Restricted card status. Usually on corporate cards restricted to specific sales. |
REJ:10 |
Error. Please verify and re-enter credit card information. |
REJ:11 |
General decline code. Please have client call the number on the back of credit card |
REJ:12 |
Incorrect CVV2 or Expiry date |
REJ:14 |
The card is over the limit. |
REJ:15 |
General decline code. Please have client call the number on the back of credit card |
REJ:16 |
Invalid charge card number. Verify and re-enter credit card information. |
REJ:17 |
Unable to authorize transaction. Authorizer needs more information for approval. |
REJ:18 |
Card not supported by institution. |
REJ:19 |
Incorrect CVV2 security code |
REJ:22 |
Bank timeout. Bank lines may be down or busy. Re-try transaction later. |
REJ:23 |
System error. Re-try transaction later. |
REJ:24 |
Charge card expired. |
REJ:25 |
Capture card. Reported lost or stolen. |
REJ:26 |
Invalid transaction, invalid expiry date. Please confirm and retry transaction. |
REJ:27 |
Please have cardholder call the number of the back of credit card. |
REJ:32 |
Invalid Credit Card Number |
REJ:39 |
Contact iATS at 1-888-955-5455. |
REJ:40 |
Invalid cc number. Card not supported by IATS. |
REJ:41 |
Invalid Expiry date. |
REJ:42 |
CVV2 required. |
REJ:43 |
Contact iATS at 1-888-955-5455. |
REJ:100 |
DO NOT REPROCESS. Call iATS at 1-888-955-5455. |
TIMEOUT |
The system has not responded in the time allotted. Call iATS at 1-888-955-5455. |
IMPORTANT NOTE - For Reject Codes 45 to 53, please reach out to our dedicated Customer Care team at iatscs@iatspayments.com for more information.