iATS Payments Consultant Newsletter

Hi there,

As the year ends, I wanted to express our gratitude and share some of the highlights and achievements of the year.

Our consultant partner program kicked off in August. So far, we’ve been able to shape the early stages of the program through:

In-depth conversations with over 80 nonprofit consultants, helping us refine the resources and processes we need to best serve you
Participating in events and webinars to learn best practices and connect with thought leaders
New product demos and communication channels to ensure consultant feedback is heard and acted on
Buy-in from consultants who want to take part in a network designed to make nonprofits successful through technology

All your contributions mean so much to us as we strive to create a network that truly adds value to our consultant partners.

We have big plans for 2024. I hope we can continue to collaborate with you to get your unique voice in front of our audience of nonprofit clients.

Sign up here if you’re interested in learning more and participating in our network.

Looking for something to read over the holidays? Here’s a book I found valuable (and well-written):

The Seven Pillars of Customer Success: Whether you consider yourself in a ‘customer success’ role or not, author Wayne McCulloch builds an excellent case for why we should all think from our customer’s perspective.

There are lots of great lessons that can be adapted for nonprofit clients - an area where it’s particularly important to understand and respond to their needs.

Here’s a taste (paraphrased):

“When it comes to customer surveys, if you can’t respond to your customer’s feedback quickly, you’re better off not asking in the first place. Nothing is worse than being asked your opinion, and then having that opinion ignored.”

Straight forward and sound advice - I hope you find it interesting.

Happy Holidays!

Let’s make nonprofits successful through technology!

Warm regards,

✉️ Email: sebastian.arciniega@iatspayments.com

📞 Ph: 778.654.1205

We have many initiatives underway to improve the experience for our consulting partners, however, I’d love to hear from you. Your feedback and input will help us develop a program that delivers you value, please connect with me anytime though my calendar. Alternatively, fill in our dedicated feedback form here.